Frozen Foods

Delivery of frozen food

Tapas para empanadas are stored in deep freeze and leave our warehouse frozen (-18º to -20ºC). -

We can only deliver frozen products to destinations where a Next­ Day service is available, so unfortunately chilled and frozen products are not available for international delivery.

Orders are processed and prepared Monday to Friday from 9:30 am to 3:00 pm and dispatch after 3:00 pm. Only orders placed Monday to Thursday before 3:00 pm are delivered the next day. All the shipping is done by courier on a Standard Next Working Day delivery service (not guaranteed).

Please note that we do not deliver on Saturdays,so to avoid orders sitting in the courier's depot over the weekend, we do not ship orders containing chilled or frozen food on Fridays.

We highly recommend the purchase of Thermal Box for Chilled/Frozen Produce, which maintains the product in a temperature-controlled atmosphere. The system has been designed specifically for the distribution of temperature sensitive goods by post. Through the use of cooling elements, we can ensure that all Chilled/Frozen products maintain a temperature between 2º to -8º C over the period of 24 hours with an average outside temperature of 20º C. The cost of the Thermal box is £ 4.99. You can select this additional option by ticking the specific box on the Optional Order Fees at the checkout.

PLEASE BE AWARE that we cannot take any responsibility for the degradation of the Chilled/Frozen Product if you choose not to purchase the recommended Thermal Box. What will happen if there is nobody available to accept delivery? You must be available to receive your order on the first attempt. Although we will instruct the courier to leave the package with a NEIGHBOUR or in a SAFE PLACE whenever possible. We cannot guarantee that this will happen and cannot take responsibility for spoiled goods where you have not been in to accept the delivery. - 



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